Shipping & Returns
This website is operated by Araca Merch Europe Ltd (‘Araca’). All orders are governed by Araca’s Shipping and Returns policies as listed below. Araca reserves the right to amend these policies at any time without notice.
Shipping
Our Policy
We are committed to ensuring you receive your order as soon as possible. Most orders will arrive in one shipment, others may include items which ship separately. We utilize Royal Mail, DPD, Transglobal, and other carriers.
- Customers are responsible for providing accurate and complete shipping information. We do not take responsibility for lost, returned or delayed orders due to incorrect or insufficient shipping details.
- We currently offer only standard shipping, and do not currently offer expedited shipping options.
- All shipping times are estimates only. While we do our best to ensure all orders are shipped within the advertised timeframe, we do not take responsibility for delays caused by external circumstances such as extreme weather, public holidays, incorrect shipping details, property access or those caused by shipping carriers.
- Shipping charges are not refundable.
- We reserve the right to ship your order on a Carrier not advertised on our site where doing so allows for better service and tracking
Shipping Charges
Shipping charges are calculated at checkout based on the total order weight and the shipping destination. Your shipping charge includes all packing and handling fees and any applicable domestic taxes - it does not include any customs or import taxes that may be incurred at the destination. We reserve the right to amend these rates at any time without notice.
Unclaimed Orders
If you order is returned to us due to incorrect shipping details or because the parcel is unclaimed, you will be charged an additional postage fee, plus any return charges. Please ensure you provide accurate email and phone contact details so the carrier can notify you of unclaimed parcels.
International Customs and Duties
All customs and import taxes for international orders are payable by the customer.
Many countries charge additional taxes on orders depending on where the goods are sent from, the type of goods, the transactional value of the order and/or the weight of the package. Please check your local information before placing your order for any additional charges or taxes your order may incur upon import. We are not responsible for any delay due to customs processing or charges.
If you are liable to pay additional customs and duties on your order, you will be contacted by our international courier provider. If you do not pay the required charge your package will be treated as abandoned. We are unable to refund or replace your order if you are unable or do not wish to pay these charges.
Pre-Order Items
Pre-order products will not ship until after the advertised release date.
Orders with multiple items that include a pre-order product will ship only once all items within the order are available. Please note, we are unable to ship partial orders. If you would like to puchase other items and have them shipped ahead of the pre-order product, please order these products separetly.
All pre-order release dates are estimates only from the supplier and may be adjusted without notice.
Returns
Please see Terms and Conditions.
Please Note: returns will not be accepted for any items purchased outside of this website. This includes any items sold through other websites, direct promotions, or at live events.